Re: Anyone here work for a furniture company or even retail
We had a similar experience recently. Ordered a 3 seater and 2 seater leather sofas with electric recline - not cheap ones either. Specially made in the US. They turned up 12 weeks later - wrong colour and with manual recline. They said we could keep them and they would order the correct ones but it will be another 12 weeks. Makes me wonder how many times they have been checked between the factory in the US and the retailer in the UK and no-one noticed they were wrong. Not everyday you get to keep a £4,500 pair of sofas and get another pair free.